A contact centre solution that grows with your business

Outbound Calling Done Right

Here at Greenlight, we believe outbound calling is still the best way to reach as many customers as possible, and the perfect approach combines productivity and professionalism. We've built our contact centre solution from scratch to ensure your agents are always busy, your business is always compliant, and all your customers’ details are right where you need them.

An end to spreadsheet horror stories

Other call centre software tends to run out of steam at some point. You’ll know when it has, because someone creates a spreadsheet and starts using it to store customer details. Which is fine until someone deletes half a row somewhere and suddenly your customer information all belongs to the wrong customer.

At Greenlight, we don’t believe businesses should run on spreadsheets, because we've heard too many horror stories like that one. Our contact centre solution gives you endless flexibility to ensure that your system never runs out of steam, which means you can stay as far away from that New Spreadsheet button as possible.

Remote Working Just Like Office Working

Greenlight's fully cloud-based solution means that your team can work from multiple offices, work from home, work from the garden, work anywhere they need to. All your agents need is a broadband connection and a USB headset connected to their PC in order to benefit from the full functionality Greenlight's call centre solution has to offer.

Of course, working from home comes with additional security concerns and Greenlight's multi-factor authentication ensures that only your agents can log into your system. Real-time reporting, live call monitoring and coaching, customisable agent dashboards and activity logging all come together to give you full visibility across your whole team, no matter where they are.

For more information on how Greenlight can make your call centre work remotely, click here. 

Booking appointments just got a whole lot easier

At Greenlight, we’ve been helping our customers book appointments through their contact centres for years. Once you’ve got an interested customer on the phone, we’ve got the experience and tools to make diary management a breeze.

To optimise your agents’ productivity, we only show them the best available appointments and let them pick the one the customer wants. We then send the booked appointments to the rep or surveyor, and once complete they can update the outcome of the appointment there and then from their mobile device, smartphone or tablet.

And because Greenlight CRM has a rich, flexible CRM system at its core, you’ve already got everything you need to track each sale from first contact through to completion and beyond.

Effortlessly Compliant Predictive Dialling

Our predictive dialler engine requires no configuration and no supervision. It simply optimises itself (every two seconds) to ensure that your employees achieve maximum productivity, your data is used as effectively and efficiently as possible, and you’re always operating within Ofcom guidelines. Easy.

Out of the Box Docs

If you need to create customised documents to send to customers, we’ve got everything you need built right in. Take customer details over the phone and merge them into document templates for e-mail or printing.

For campaigns that can take advantage of electronic signatures, we’ve got that too. Send customised documents via e-mail, see in real-time as they’re opened, read and signed, then get the signed document immediately in your CRM system.

All calls recorded. Forever.

With Greenlight, all calls are recorded from the moment the phone starts ringing, including transferred calls, and we make all recordings easily available from each customers’ CRM record as well as directly from your call reports. We don't impose any rules about how long we'll hang on to your call recordings, and we'll keep the recording for as long as you're a Greenlight customer, all at no extra cost.

A telephony solution for your whole business

You don’t just get call centre software with advanced telephony and CRM features when you implement a Greenlight contact centre solution. You also get a complete telephony platform for your business that includes all the features you’d expect from an enterprise telephone switchboard including call recording, voicemail, call queues, out of hours announcements, self-service call back requests, and much more, all set up to your own specification.

Keep your finger on the pulse of your business

Keeping everyone up to date on how close they are to achieving their targets is crucial to keeping your team focused and motivated. Greenlight's contact centre wallboard systems are customised for each of your campaigns and include animated score tiles and graphs, KPIs, real-time agent views and pop-up notifications complete with audio.